Roy Education

Q. 3. What are the provisions of Consumer Protection Act, 1986 regarding consumer disputes redressal agency? Ans:  The Consumer Protection Act,1986 provides for three tier system for solving consumer disputes at District level, State level and National level. These agencies are known as District Forum, State Commission and National Commission. A) District Forum B) State Commission C) National Commission A) District Forum 1) Meaning:  Consumer disputes redressal agency which settles consumer complaints at district level is called District Forum. 2) Establishment:  District Forum is established by the State Government It is compulsory tor every state to establish District Forum 1n each district. 3) Membership:  District Forum has three members. 4) Composition:  District Forum consists of a president and two other members. 5) Period:  Each member oi the District Forum shall hold office for a period of five years or up to t...

Q. 2. What are the rights of consumer? Ans:  In theory consumer is king but in practice he is cheated and exploited by various business malpractices. Hence, the government passed consumer protection Act in 1986. The Act provide following right to consumers: 1) Right to choose:  As per this right consumer is free to purchase any product as per his choice. Likes, dislikes and requirements of all consumers are not same. When a consumer purchases any product as per his choice then he gets maximum satisfaction Consumer can enjoy this right when wide choice of products is available in the market. Wide choice of products is possible when different manufacturers produce gentler products. Thus, this right promotes competition and removes monopoly in the market. 2) Right to safety:  This right suggests that consumer should be protected against products, production processes and services which are dangerous to his health. Goods like electrical products, automobiles, toys...

Q. 1. What is consumer movement? Ans:  Modern economy and modern market are said to be consumer oriented. In modern market consumer is regarded as king. In modern market, consumer is given topmost importance. Every attempt is made to promote consumer satisfaction. This is necessary because success, survival and growth of business depend upon support and satisfaction of consumers. However, this is only in theory. In practice consumer is slave. In practice he is cheated and exploited by seller by various business malpractices. Hence, consumer needs protection from such exploitation and cheating. However, complete protection is not possible by the government. After all self-protection is better than protection from outsiders. For such self-protection consume19 must be properly educated and united A consumer must be made a powerful consume. For this a strong and stable consumer movement is necessary. The process of bringing consumers together educating them about their r...

Q. 1. What is Consumer Movement it's Objective and Features? Q. 2. What are the consumer Right and features of consumer Protection act 1986? Q. 3. What is the provision of consumer protection acts 1986 regarding consumer disputes redressal agency?

Q. 3. What is business ethics? Ans:  The term ethics is derived from the Greek word ‘ethos' which means character. Ethics refers to a code of conduct which guides an individual in dealing with others. It is a branch of social science. It deals with good and bad, right, and wrong. fair and unfair, lust and unjust, moral and immoral, proper and improper in respect of human actions. Business ethics refer to rules related to business. It means there should be ethics behind all business activities. It means business activities should be conducted according to certain social values. Business ethics suggest that dealing with the various groups in the society like customers, employees, shareholders, etc. should be honest and fair. In case or customers, businessmen should provide quality goods and services at fair price to its, customers, should avoid unfair trade practices. Similarly, in case of employees their rights should be honored. Businessmen should provide fair wages, jo...

Q. 2. What are the social responsibilities of business organizations towards government? Ans:  Government is the representative of public. The government expects certain responsibilities from business organizations mayors as follows. 1) Payment oi taxes:  Business organization should pay their taxes and duties to the Government regularly on time. The amount of taxes and duties is utilized by the Government for the welfare of poor people and for the national development. 2) Advising the government:  Business organizations should provide timely advice to the Government regarding various business policies like export policy import policy, industrial policy, etc. 3) Political stability:  Business organizations should maintain political stability in the country. They should keep iii mind that only stable Government can bring stability and prosperity in the country. 4) Foreign exchange:  Business organizations should enter into foreign trade. They shou...

Q. 1. What are social responsibilities at business organization? Ans:  The term business refers to all those activities of persons and organizations whose main aim is to earn profit The term society refers to all those people who directly or indirectly help business to earn profit. Business depends on society. Society depends on business in other words business and society are interdependent on each other or survival and growth. Business is a part of society. It works in the society It cannot function independently Business works as per the rules and regulations framed by the society. The success. survival and growth of business depend upon support and co-operation of society. Business depends upon society for the supply of raw materials, capital, laborers and other such things. The profitability and prosperity of business depend Upon the support and cooperation of society Hence, it is the responsibility of business to look after the needs and welfare of the society T...

Q. 1. What is Social Responsibility and Explain the social Responsibility toward employees, Consumer and Shareholder? Q. 2. Social responsibility towards Society, and Government? Q. 3. What is Business Ethics and explain the features of Business Ethics?

Q. 1. What is Emerging mode of Business. Explain E-Business and Concept of E-Business? Q. 2. Explain the advantages and disadvantages of E- Business? Q. 3. What is Outsourcing? Explain advantages and disadvantages of Outsourcing?

Q. 11. What are the meaning of Outsourcing? Meaning: Outsourcing: Outsourcing is an arrangement in which one company provides services for another company that could also be or usually have been provided in-house. Outsourcing is a trend that is becoming more common in information technology and other industries for services that have usually been regarded as intrinsic to managing a business. In some cases, the entire information management of a company is outsourced, including planning and business analysis as well as the installation. management, and servicing of the network and workstations. Outsourcing can range from the large contract in which a company like IBM manages IT services for a company like Xerox to the practice of hiring contractors and temporary office workers on an individual basis. Advantages and Disadvantages of Outsourcing? The Advantages of Outsourcing: 1. Swiftness and Expertise:  Most of the times tasks are outsourced to vendors who specia...

Q. 2. Explain the advantages of e-business Ans: Following are the advantages of e-business. Advantages of E-Business Following are the advantages of e-business: 1. Ubiquity:  Ubiquity refers to availability of e-business everywhere, at all times with possibility oi shopping from desktop, at office, at home, even when you are travelling without visiting the physical market. 2. Global Reach:  E-business permits commercial transactions to cross the national boundaries and it can reach to any corner of the globe. 3. Universal Standards:  The Technical standards for conducting business are universal standards they are shared by all nations around the world. 4. Richness:  Information about the product is provided to the consumers by using Audio Video technology that makes understanding of the producer easier. 5. Interactivity:  E-business allows two way communications between merchant and consumers, communication can be with email or online chatting...

Q. 1. What is the Emerging mode of business? E-business (electronic business), derived from such terms as  “e-mail” and “e-Commerce",  is the conduct of business on the Internet, not only buying and selling but also servicing customers and collaborating with business partners. One of the first to use the term was IBM, when, in  October, 1997,  it launched a thematic campaign built around the term. Today, major corporations are rethinking their businesses in terms of the Internet and its new culture and capabilities. Companies are using the Web to buy parts and. supplies from other companies, to collaborate on sales promotions, and to do joint research Exploiting the convenience, availability, and world-wide reach of the Internet, many companies, such as Amazon. com, the book sellers, has already discovered how to use the Internet successfully. IBM considers the development of intranets and extranets to be part of e-business. E-business can be said to inclu...

Q. 5. Explain the various types of postal services? Ans: The venous types of postal services are as follows: A] Mail Services: Mail service is the one of main services of post cities that deals with collection of letters and parcels from the sender to distribute among the receiver’s Indian postal service deals with both Inland and International Mail. 1) Post Card:  it is a card on which messages can be return on the both sides. It is also the cheapest mode of return communication. The space for writing address of receiver is given separately and the balance space can be used for writing the matter. There are two types of Post Cards: a) Ordinary Post Card:  Used for writing letters. b) Competition Post Card:  Used for sending replies to questions asked in various competitions, quiz. contests. etc. announced through radio, television, newspapers, etc. The use of post card is very rare these days. There is no secrecy in the post card. Any person can read ...