Q. 3. What are the provisions of Consumer Protection Act, 1986 regarding consumer disputes redressal agency? Ans: The Consumer Protection Act,1986 provides for three tier system for solving consumer disputes at District level, State level and National level. These agencies are known as District Forum, State Commission and National Commission. A) District Forum B) State Commission C) National Commission A) District Forum 1) Meaning: Consumer disputes redressal agency which settles consumer complaints at district level is called District Forum. 2) Establishment: District Forum is established by the State Government It is compulsory tor every state to establish District Forum 1n each district. 3) Membership: District Forum has three members. 4) Composition: District Forum consists of a president and two other members. 5) Period: Each member oi the District Forum shall hold office for a period of five years or up to t...
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Q. 2. What are the rights of consumer? Ans: In theory consumer is king but in practice he is cheated and exploited by various business malpractices. Hence, the government passed consumer protection Act in 1986. The Act provide following right to consumers: 1) Right to choose: As per this right consumer is free to purchase any product as per his choice. Likes, dislikes and requirements of all consumers are not same. When a consumer purchases any product as per his choice then he gets maximum satisfaction Consumer can enjoy this right when wide choice of products is available in the market. Wide choice of products is possible when different manufacturers produce gentler products. Thus, this right promotes competition and removes monopoly in the market. 2) Right to safety: This right suggests that consumer should be protected against products, production processes and services which are dangerous to his health. Goods like electrical products, automobiles, toys...